FAQ (“Frequently Asked Questions”)
Why choose you?
We were established in 2002 and have extensive experience in corporate logo design for clients both in Norway and internationally. We can offer competitive prices and fast, efficient order management that comes to a affordable closing price for you.
When are the first free logo samples/suggestions delivered?
Efforts to prepare the first round of logo proposals starts shortly after receiving your order form. In most cases, the initial design draft is delivered to you within 24 to 48 hours from time of order. In some cases it may take longer, you do have the option to ask for an extension of your trial period.
How long does it take to get new company logo suggestions or updates?
Normally, it takes 24 to 48 hours on business days (Mon – Fri). Should delays occur we ask that you please contact us, as this may be due to circumstances beyond our control such as email spam filters or other technical reasons.
What file types do I get?
We will send you all file types (including vectorized) that can be used for all kinds of purposes. Some examples: jpg, gif, cdr, ai, eps. We will also provide you with other file types if necessary.
Do I own all rights to brand protection for the final logo design I choose?
In short: Yes. We have no interest in the logos we design after our work is complete. You can protect and use the logo in any way you want. All future use of your company logo is your full right and your responsibility.
I find it easier (and safer) to use a local design agency. Why do I still use you?
You’d probably consider the option of going to a local design agency and sometimes this can be a very good solution. For many, however, it can often be just as effective and not to mention time saving to have a dialogue with a designer online and via e-mail. You will then have plenty of time to evaluate design proposals and it may also be easier to revise if there is anything you should be unhappy with. We find that the vast majority of our customers get their needs covered by keeping dialogue electronically and the results are just as good as when meeting a designer directly.
What happens if I am not satisfied and want my money back?
We usually say: through good collaboration you will become satisfied! But if we do mistakes or misunderstandings occur etc. we will do everything we can do correct this. We will also seek to offer you a compensation in the most generous way.